Return & Replacement Policy

1. Return Eligibility

Elita Luxe offers a 7-day return and replacement policy for eligible products delivered within India. Customers must contact us within 7 days of delivery to request a return or replacement. All requests are subject to the conditions described below.

2. Conditions for Return

Products must be unused and returned in their original packaging.

Return requests must be submitted within 7 days of delivery.

Customized products are not eligible for return unless they arrive damaged, defective, or incorrect.

Products must be returned with the original box, invoice, and any included accessories, where applicable. Return eligibility will be reviewed before a return or replacement is approved.

3. Replacement Policy

If you receive a damaged, defective, or incorrect product, contact our support team with your order ID and clear photographs of the issue. After verification, we will explain the available replacement options. Replacement requests are subject to product availability and inspection.

4. Refund Policy

If an eligible replacement is unavailable, a refund may be arranged in accordance with the applicable order and return conditions. Where approved, refunds will be processed to the original payment method. The expected processing time and any applicable conditions will be communicated when the refund is approved.

5. Return Process

To request a return or replacement, contact Elita Luxe within 7 days of delivery. Please provide your order ID, a description of the issue, and relevant photographs where applicable. Our support team will review the request and explain the next steps, including return instructions if required. Please wait for confirmation before sending a product back.

6. Contact Information